Contact
Get in touch
Support is email only — there is no phone queue. Send this form or write to us directly, and a person will read it.
Prefer to email directly?
Write to support@eridelist.com.au. It is the same inbox the form above reaches, and every automated email we send comes from that address too — so you can always just hit reply.
Faster routes for common things
- A dodgy or unsafe listing — use the "Report this listing" link on the listing itself. It reaches our moderation queue with the listing already attached, which is quicker than describing it here.
- Why a listing was rejected — the reason is shown on the listing itself and in My Ads, along with what to change before you resubmit.
- How something works — the FAQ covers listing review times, expiry and renewal, consumer rights when buying privately, and what is public on your profile.
- Road rules and battery standards — see the rules and battery safety reference.
- A privacy request or complaint — pick that topic in the form and we will respond within 30 days, as set out in our Privacy Policy.
What to expect
We are a small operation. Most enquiries are answered within 2 business days, and reports about unsafe or recalled products are actioned within 2 business days of us becoming aware of them. Complaints about unlawful content get a response within 7 days.